Responsible Gaming

Responsible gaming at Ethereum Casino on ethereum-au.com is based on the principle that gambling is a form of entertainment, not a way to make money or solve financial problems. The goal of this page is to help you make informed, conscious decisions about when, how, and how much you play. We provide information, practical tools, and access to independent support services so that you can stay in control. If your gambling stops being fun, our support team and external professional organisations are available to assist you in taking appropriate protective steps.

Risk Awareness

Gambling always involves risk. For some people, this risk can lead to harmful behaviour or gambling addiction. Ethereum Casino encourages players on ethereum-au.com to regularly monitor their habits and watch for warning signs.

Common signs of problematic gambling

• Increasing time and money spent: Frequently betting larger amounts or playing for longer than planned, chasing losses, or needing to increase stakes to feel the same excitement.
• Preoccupation with gambling: Thinking about the casino when you are at work, studying, with family, or engaged in other activities; planning how to get money for gambling.
• Neglecting responsibilities: Missing work or classes, neglecting family or social commitments, or performing poorly because of gambling or related stress and fatigue.
• Financial difficulties: Using savings meant for rent, bills, food, or other essentials; taking loans or using credit cards to gamble; hiding bank statements or debts.
• Emotional distress: Feeling anxiety, guilt, irritability, or depression after gambling; gambling to escape problems, loneliness, or negative moods.
• Loss of control: Being unable to stop even when you intend to; repeatedly breaking self-imposed limits or promises to yourself or others.
• Secrecy and lying: Hiding how often you gamble or how much you spend, lying about losses, or becoming defensive when asked about gambling.

Self-assessment: quick screening questions

Consider the following statements and answer honestly with "yes" or "no":

• I often gamble longer than I originally planned.
• I sometimes gamble with money that was intended for other important expenses.
• I feel restless, irritable, or upset when I try to cut down or stop gambling.
• I have tried to recover previous losses by continuing to gamble ("chasing losses").
• I have lied to family, friends, or colleagues about how much I gamble or lose.
• I use gambling to escape from problems, stress, or negative emotions.
• Other people have expressed concern about my gambling behaviour.

If you answered "yes" to one or more of these questions, we strongly encourage you to consider using the limits and self-exclusion tools described below and to contact professional support services listed in the Support Resources section. Early action can significantly reduce harm.

Limits & Tools

Ethereum Casino on ethereum-au.com provides a range of responsible gaming tools designed to help you control your activity. These tools are available to all registered players and should be set before you begin gambling or as soon as you notice any risk behaviour.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your player account at ethereum-au.com and go to the "Account" or "Profile" section in the main menu.
2. Open Responsible Gaming settings: Select "Responsible Gaming" or "Limits & Controls" from your account submenu.
3. Choose "Deposit Limits": You will see fields or sliders for setting:
   • Daily deposit limit (e.g., AUD 50 per 24-hour period)
   • Weekly deposit limit (e.g., AUD 150 per 7-day period)
   • Monthly deposit limit (e.g., AUD 400 per 30-day period)
4. Enter specific amounts: Type the maximum amounts you are comfortable and able to lose without affecting your essential living costs. Be conservative and base this on your disposable income only.
5. Confirm and save: Click "Save" or "Confirm". In line with industry standards, any request to lower limits usually takes effect immediately, while requests to increase or remove limits may be subject to a cooling-off period (for example, 24 hours or more) and require reconfirmation.

Important: Once a deposit limit is reached, you will not be able to deposit more funds until the relevant period (day, week, or month) resets.

Time limits and session control

To prevent excessive play, you can control how long you stay logged in and the length of each session:

• Session timer: In the "Responsible Gaming" or "Session Control" subsection of your account, you can set a maximum session duration (for example, 30, 60, or 120 minutes). When this time is reached, the session will automatically end and you will be logged out.
• Reality checks: You may enable on-screen reminders to appear at fixed intervals (e.g., every 30 or 60 minutes). These messages display your session length, bets, wins and losses, and offer a quick button to log out or take a break.

Short breaks: Time-Out (24 - 72 hours)

1. Locate Time-Out option: While logged in, go to "Account" > "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Select duration: Choose a pre-defined period such as:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your request: Read the description of the consequences (temporary suspension of play) and click "Confirm Time-Out". You may be asked to re-enter your password or confirm via e-mail.
4. During the Time-Out: You will not be able to place bets or make deposits. Depending on system configuration, you may still be able to log in to check your balance or request withdrawals, but not to gamble.

We strongly recommend combining financial limits with session controls and Time-Outs for better protection.

Self-Exclusion

If setting limits or taking short breaks is not sufficient to control your gambling, Ethereum Casino offers self-exclusion options on ethereum-au.com. Self-exclusion is a stronger measure that temporarily or permanently blocks your access to gambling services.

How to request self-exclusion

1. Open the Self-Exclusion section: Log in and navigate to "Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot access your account or prefer assistance, contact support using the details in the Contact & Feedback section.
2. Select exclusion period: Available options may include:
   • 6 months
   • 1 year
   • 2 - 5 years
   • Lifetime (permanent) exclusion
3. Read and understand consequences: Carefully review the explanation of what self-exclusion means, including the loss of access to your account for the chosen period.
4. Confirm your decision: Tick the acknowledgment box (confirming you understand the terms) and click "Confirm Self-Exclusion". You may need to confirm via an e-mail link or code sent to your registered address.
5. Support-assisted exclusion: You may also request self-exclusion by writing from your registered e-mail address to customer support, clearly stating:
   • Your full name and username
   • Date of birth
   • Registered e-mail address
   • Requested self-exclusion period

Consequences of self-exclusion

• Access to account: Once self-exclusion is activated, you will not be able to log in and will not have access to games, deposits, or new bonuses during the exclusion period.
• Existing balance: Subject to verification and applicable terms, you may request withdrawal of any remaining real-money balance by contacting support. Bonus balances may be forfeited in accordance with the site's bonus terms.
• Marketing communications: Reasonable efforts will be made to stop sending marketing materials to you after self-exclusion is applied, subject to technical and regulatory constraints.
• Irreversibility during the period: For your protection, a self-exclusion cannot normally be cancelled or shortened before the end of the selected period. At the end of a long-term exclusion, reactivation (if allowed) may be subject to a mandatory cooling-off period and additional checks.

Important: Self-exclusion applies only to your account with Ethereum Casino on ethereum-au.com and does not block access to other gambling websites or operators. For broader protection, consider national self-exclusion schemes or third-party blocking tools described below.

Support Resources

Professional, independent help is available if you are worried about your gambling or about someone close to you. The following services operate separately from Ethereum Casino and can provide confidential advice, counselling, and crisis support. Information is provided for players in Australia and internationally. Ethereum Casino is licensed under the Curaçao eGaming framework (master licence 8048/JAZ referenced via Antillephone N.V.), but this section focuses on support, not licensing.

Local support for Australia (AU)

• Gambling Help Online (Australia-wide)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 telephone counselling, online chat, e-mail counselling, self-help tools, and information for family and friends.
  • Languages: English, with access to interpreter services subject to availability.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Services: 24/7 crisis support and suicide prevention, including for issues related to gambling harm.
  • Languages: English, with some language support through translation services.
• State and Territory gambling help services (examples)
  • NSW Gambling Help: 1800 858 858, gamblinghelp.nsw.gov.au
  • Victoria - Gambler's Help: 1800 858 858, gamblershelp.com.au
  • Other states and territories provide similar services linked through Gambling Help Online.

These services are confidential and independent of Ethereum Casino and ethereum-au.com. They can help you develop a plan to regain control, including face-to-face counselling options where available.

International support organisations

Self-exclusion schemes by country

• United Kingdom - GAMSTOP: Free national self-exclusion scheme for online gambling operators licensed by the UK Gambling Commission.
  • Website: gamstop.co.uk
  • Note: Registering with GAMSTOP helps block your access to UK-licensed sites. Ethereum Casino operates under a Curaçao framework and may not be covered by GAMSTOP, but we still recommend it for additional protection if you also use UK-licensed sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Website: Information available via the Spanish Directorate General for the Regulation of Gambling (DGOJ) at ordenacionjuego.es.
  • Note: Registration in RGIAJ prevents access to licensed gambling activities in Spain.
• Other jurisdictions: Many countries and regions operate their own land-based and online self-exclusion registers. Check your local gambling regulator's website for details.

Blocking software and apps

• Gamban: Software that can be installed on computers and mobile devices to block access to a wide range of gambling websites and apps.
  • Website: gamban.com
• BetBlocker: Free blocking software for multiple platforms that allows you to restrict access to gambling content for a chosen period.
  • Website: betblocker.org
• Device-level controls: In addition to these tools, you can use parental control and content filtering options provided by your operating system, browser, or internet service provider.

Family and friends support

• Many of the organisations listed above have specific resources for family members and friends of people affected by gambling, including:
  • Information on recognising harm.
  • Guidance on protecting finances and emotional wellbeing.
  • Support groups and moderated forums.
• Confidentiality and data protection: All external services mentioned here operate independently of Ethereum Casino and ethereum-au.com. They typically offer confidential, anonymous support, subject to any legal obligations they may have in their jurisdiction (for example, immediate risk of harm).

Professional help is often more effective when sought early. Combining external support with the internal tools we provide gives you the best chance of staying in control or recovering from gambling-related harm.

Help for Family

Problem gambling affects not only the individual, but also partners, children, relatives, and friends. If someone close to you is experiencing gambling-related harm, your safety and wellbeing are also important.

How to start the conversation

• Choose the right moment: Speak in a calm, private setting where you both have time and are not under the influence of alcohol or strong emotions.
• Use non-judgmental language: Focus on behaviours and consequences rather than labels. For example, say "I'm worried because bills are not being paid" rather than "You are irresponsible".
• Express concern, not blame: Emphasise that you care about the person's wellbeing and want to support them in getting help.
• Listen actively: Allow them to explain how they feel without interrupting. Acknowledge their emotions, even if you do not agree with their decisions.

Encouraging support and protective steps

• Suggest that they:
  • Complete a self-assessment (like the questions above).
  • Contact a professional helpline (e.g., Gambling Help Online in Australia).
  • Use internal tools such as deposit limits, Time-Outs, or self-exclusion at Ethereum Casino on ethereum-au.com.
• Offer to:
  • Help them call a helpline or attend a counselling appointment.
  • Review their finances together and create a realistic budget.
  • Support them in installing blocking software on their devices.

Support resources for family and friends

• Gambling Help Online (Australia): Offers resources and counselling for affected others.
  • Website: gamblinghelponline.org.au
  • Phone: 1800 858 858
• Gam-Anon: A fellowship for family and friends of compulsive gamblers.
  • Website: gam-anon.org
  • Provides meeting information, literature, and online support.
• Online forums and chats:
  • Gambling Therapy forums: gamblingtherapy.org, including sections for family members.
  • Some national services offer moderated online groups specifically for affected others (check local support websites listed above).

Recommended next steps for family members

• Protect your finances: Consider separating bank accounts, setting spending limits, and consulting a financial counsellor to assess debts and obligations.
• Seek professional mental health support: If the situation is causing significant stress, anxiety, or depression, consider speaking with a psychotherapist, psychologist, or counsellor who understands addiction and family dynamics.
• Use hotlines in crisis: In Australia, you can contact Lifeline on 13 11 14 if you or the person you care about is in emotional crisis or at risk of self-harm.
• Maintain personal boundaries: Supporting someone does not mean tolerating harmful behaviour. It is acceptable to set clear limits about what you can and cannot do.

Operator's Commitment

Ethereum Casino, operated via ethereum-au.com, is committed to promoting responsible gambling in line with recognised industry standards and the obligations arising from its Curaçao eGaming licensing framework (master licence 8048/JAZ referenced through Antillephone N.V.). While the specific Australian regulatory treatment of this operator is not defined in the available data, we apply protective measures that are consistent with best practice and respect the expectations of Australian players.

Internal risk-check procedures

• Behavioural monitoring: Subject to applicable data protection laws, we may analyse gameplay patterns, including frequency of deposits, size of wagers, length of sessions, and instances of chasing losses, to identify indications of potential harm.
• Automated alerts: If predefined thresholds are exceeded (for example, unusually large or rapidly increasing deposits, or extended continuous play), the system may trigger internal alerts for review by responsible gaming staff.
• On-site messaging: Players identified as at risk may receive on-screen warnings, reality checks, or information banners encouraging them to set limits, take a break, or review responsible gaming information.
• Tool promotion: We actively promote the use of deposit limits, session timers, Time-Outs, and self-exclusion as part of our interaction with players and in our general communication.

When support may contact you

• Risk-based contact: If our monitoring indicates patterns that strongly suggest problematic gambling (for example, repeated significant losses in a short time combined with long sessions), our responsible gaming team may, where permitted by law, contact you via e-mail, on-site message, or other registered contact details.
• Purpose of contact: The purpose of such contact is to:
  • Draw your attention to your gambling activity.
  • Provide information on available responsible gaming tools.
  • Encourage the use of limits, Time-Outs, or self-exclusion.
  • Refer you to independent support organisations.
• Protective interventions: In some circumstances, and in accordance with applicable terms and regulatory guidance, we may:
  • Apply or adjust limits to your account.
  • Temporarily block activity while seeking clarification.
  • Recommend or implement self-exclusion where the risk of harm appears high.

Data and privacy notice: Any analysis of player behaviour for responsible gaming purposes is carried out in accordance with our Privacy Policy and applicable data protection rules. Our aim is to minimise harm while respecting your rights and privacy.

Updates

Responsible gaming standards, legal requirements, and internal policies may change over time. Ethereum Casino will update this page to reflect new tools, procedures, and regulatory guidance relevant to players accessing ethereum-au.com, including those located in Australia where applicable.

How you will be notified

• Website updates: The latest version of this Responsible Gaming page will always be available in the footer or help section of ethereum-au.com.
• E-mail notifications: Where a change materially affects your rights or obligations, or significantly alters responsible gaming tools, we may inform you via e-mail sent to your registered address, subject to your communication preferences.
• On-site banners: For important updates, we may display banners or pop-up notifications when you log in, requiring you to acknowledge that you have read the updated information.

Last updated: 06 March 2026

Contact & Feedback

Ethereum Casino encourages players to contact us with any concerns or questions regarding responsible gaming on ethereum-au.com. While the corporate address and specific Australian contact numbers are not specified in the available data, we provide the following channels for responsible gaming-related communication.

Responsible gaming contacts

• E-mail (responsible gaming / player protection): Please use the dedicated responsible gaming contact form described below or the main support contact on the website. If your enquiry relates to a complaint about fairness or licensing under the Curaçao eGaming framework, you may also contact:
  • Curaçao eGaming complaints (external regulator contact): [email protected]
  • Note: This is an external complaints contact for Curaçao eGaming / Antillephone N.V. and not a direct support channel for Ethereum Casino. It should primarily be used after you have attempted to resolve the matter with us.
• Phone: A dedicated responsible gambling phone number for Ethereum Casino is not specified in the current data. Please refer to the contact section of ethereum-au.com for the most up-to-date customer support telephone details, if available.

Feedback and self-control request form

Within your account on ethereum-au.com, you may have access to a secure contact or "Support" form. To request help with self-control or responsible gaming, please include at least the following information:

1. Subject line: "Responsible Gaming - Support Request" or "Self-Exclusion / Limits Request".
2. Identification: Your username, registered e-mail address, and date of birth (for verification purposes).
3. Description of concern: Briefly describe your situation (e.g., difficulty controlling gambling, financial worries, emotional distress) and indicate what support you are seeking.
4. Requested action: Specify whether you wish to:
   • Set or reduce deposit limits.
   • Activate a Time-Out.
   • Request temporary or permanent self-exclusion.
   • Obtain information about external support services.

Our support team will aim to respond within a reasonable timeframe and may request additional information to verify your identity and to ensure that any protective measures are appropriate and effectively implemented.

Important disclaimer: While Ethereum Casino takes responsible gaming seriously and provides tools and information to help you control your gambling, ultimate responsibility for using these tools and for your gambling decisions rests with you. Nothing on this page constitutes legal, financial, or clinical advice. For diagnosis or treatment of gambling disorder or related mental health conditions, please consult qualified health professionals and the independent services listed above.